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FAQ

How to Find Out Right Shoe Size? 

https://www.staffshoes.ca/pages/size-chart

How Soon are Orders Shipped Out? 

1-2 business days. 

Please be noted, we may not ship out orders on any public holiday when carriers do not offer service. 

How Long are Orders Delivered to You ? 

Standard Shipping: 2 to 7 business days; 

Expedited: 1 to 5 business days; 

Two Day Shipping: 2 business days.

What Carriers do We Use to Ship Orders? 

 UPS, CANADA POST, CANPAR, USPS, etc.

What are Shipping Options and Pricing? 

UPS Ground is a standard shipping service.

Any special request for express shipping service upon customers' request, and extra shipping freight may occur to customers. 

The shipping freight matches carriers' standard freight with some extra saving carriers offer to us.

For large quantity shipment please contact us before shipment. We may be able to provide alternative carrier to less freight cost.

Where do We Ship to? 

Canada, USA and other countries which Canada Post and USPS provide services.

Special Notes for All Buyers 

We do not currently ship to PO Boxes by UPS. If you would like to use UPS, please provide your detail street name and number. 

For International Buyers, please be aware you may be charged import duty by your country customs or carriers, which depends on your country import policy.

Return Policy

You can return or exchange any unworn merchandise with original package. Returns made within 30 days of the shipping date will be refunded to the original form of payment.

Exchanges or returns process within 1-2 business days after your return package has been received by Staff Shoes process center.